CUSTOMER SERVICE

Please allow 1–3 business days for orders to be processed and prepared for handoff to the carrier. Business days are Monday through Friday, excluding US federal holidays.

Orders placed before 1:00 PM ET on a business day enter processing the same day. Orders placed after 1:00 PM ET, on weekends, or on holidays begin processing the next business day.

Order preparation time is separate from shipping transit time. Once your order is handed off to the carrier, transit time is determined by the shipping method you selected at checkout. You will receive a shipping confirmation email with tracking information as soon as your order is on its way.

Modifications and cancellations. Once an order has been confirmed, modifications and cancellations are not possible. If you need to make a change, please contact us at human_robots@illpill.xyz immediately after placing your order; we will do our best to accommodate your request before it enters processing, but we cannot guarantee changes after confirmation.

Next Day Air shipping. Next Day Air refers to transit time only, not total time from order placement to delivery. Your order will arrive one business day after it ships, not one business day after you place the order. We do not ship on weekends or US federal holidays.

Once your order ships, you'll receive a shipping confirmation email with a tracking link. Click it anytime to see where your package is. You can also track your order through the Shop app or by logging into your account and viewing your order history. If it's been more than 3 business days since you ordered and you haven't received tracking, reach out to us at [support email] and we'll sort it out.

We offer three shipping options at checkout:

• Free standard shipping on all orders over $30
• Standard shipping — $7.50, arrives in 3–5 business days
• 2-day shipping — $15

Not at this time. iLLPiLL currently ships only within the United States, including Hawaii, Alaska, and US territories.

We're working on expanding to international markets. Sign up for our email list to be notified when international shipping becomes available.

Yes. We ship to Hawaii and Alaska using standard and expedited shipping methods. Transit times to Hawaii and Alaska are typically [5–7] business days for standard shipping, with expedited options available at checkout for faster delivery.

Add your answer here.

We ship to PO boxes via standard shipping. Expedited shipping options (2-Day Air and Next Day Air) are not available for PO box addresses due to carrier restrictions.

We do not currently ship to APO, FPO, or DPO addresses.

If your order hasn't arrived within 3–7 business days from the ship date shown on your tracking, or if your shipment arrives damaged or incomplete, contact us at human_robots@illpill.xyz or call (646) 866-7977 during business hours (Monday through Friday, 9:00 AM to 5:00 PM ET).

When you reach out, please provide:

• Your order number
• A brief description of the issue (lost, stolen, damaged, or missing items)
• Photos, if applicable (damaged product, packaging condition, etc.)
  

We'll work with you to resolve the issue — typically by sending a replacement order at no charge, or issuing a refund if you prefer.

We offer a 30-day satisfaction guarantee on products purchased directly from iLLPiLL. You have 30 days from the date of delivery to request a return for a full refund.

To initiate a return, sign in to your account, select the order containing the product you'd like to return, and follow the return request prompts. You'll receive a confirmation email with return instructions and a prepaid shipping label.

Once we receive your return at our warehouse, your refund will be processed within 7–10 business days to your original payment method.

Full return policy details:

• Eligible products: All iLLPiLL products purchased directly from us
  
• Time window: 30 days from date of delivery
  
• Return shipping: [Prepaid by iLLPiLL / customer responsibility]
  
• Refund method: Refund issued to original payment method
  
• Processing time: 7–10 business days after receipt at warehouse
  

If you have questions or need help, contact us at human_robots@illpill.xyz.

To return an order:

1. Sign in to your account at illpill.xyz/account.
   
2. Navigate to your orders and select the order you'd like to return.
   
3. Follow the return request prompts and select your reason for return.
   
4. You'll receive an email with return instructions and a prepaid shipping label [if applicable].
   
5. Pack the product securely and ship it using the provided label.
   

Once we receive your return, your refund will be processed within 7–10 business days to your original payment method.

The 30-day return window starts from the date of delivery. For complete details, see our Return Policy.

If you need help initiating a return, contact us at human_robots@illpill.xyz.

Refunds are processed within 7–10 business days after we receive your returned product at our warehouse. You'll receive an email confirmation when your refund is issued.

Once issued, your refund typically appears on your original payment method within an additional 3–5 business days, depending on your bank or card issuer. American Express and some international cards may take slightly longer.

If you haven't received your refund within 15 business days of confirming your return delivered, please contact us at human_robots@illpill.xyz.

We currently accept all major credit cards including American Express, Discover, MasterCard, and Visa.

Yes. All transactions are encrypted using industry-standard SSL technology, and your payment details are processed securely through [Shopify/Stripe/your processor]. We never store your full credit card information on our servers.

An iLLPiLL subscription is a recurring order that automatically ships to you every 30 days, at a discount off the one-time purchase price. Here's how it works:
Sign up. Select 'Subscribe & Save' on any product page and complete checkout. You'll receive a confirmation email with your subscription details and a link to your subscription portal.

Delivery cadence. Your order ships every 30 days — a fresh supply timed to arrive as you finish your last one.

Billing. Your payment method on file is charged automatically every 30 days. You'll receive an email reminder 3 days before each charge so you can review, skip, or make changes before your order processes.

Pricing. Subscription orders ship at 35% off the standard retail price. Bundle subscriptions receive additional tiered discounts — the more products in your subscription, the greater the savings. See our pricing chart for details.
Manage anytime. Skip a shipment, pause, swap products, update your payment method, or cancel — all from your subscription portal. Log into your account at illpill.xyz/account and select 'Manage Subscriptions,' or use the link in any subscription email for instant access, no password needed. No phone calls, no chats, no minimum commitment. Changes apply to your next order as long as they're made before your upcoming charge date.

If something goes wrong. If a payment fails, we'll automatically retry it and notify you by email so you can update your payment method if needed. For anything else, manage it from your subscription portal or contact us at human_robots@illpill.xyz.
For complete subscription terms, see our Subscription Terms page.
By starting a subscription, you authorize iLLPiLL to charge your selected payment method every 30 days, until you cancel. You can cancel at any time from your subscription portal.

Subscribing to iLLPiLL comes with several benefits beyond the convenience of automatic delivery:

• Discounted pricing. Subscription orders ship at 35% off the standard retail price, with additional savings on bundle subscriptions.
  
• Free shipping. All subscription orders ship free, with no order minimum.
  
• Skip, pause, or modify any shipment from your account before it processes.
  
• Cancel anytime. No minimum commitment, no phone calls. Manage your subscription entirely from your account.
  

Account access requires an active iLLPiLL account, which is automatically created when you start a subscription or make a purchase. If you've recently created an account, you should have received an email containing a link to set your password. If you didn't receive this email, please check your spam or promotions folder.

• If you already have an account and are having trouble signing in:
  
• Forgot your password? Use the password reset link on the sign-in page. You'll receive an email with instructions.
  
• Forgot which email you used? Contact us at human_robots@illpill.xyz and we'll help you locate your account.
  
• Account not recognized? Your email may not be on file yet. You can create an account at checkout, or use passwordless login (a one-time code sent to your email) for faster access.
  

Still having trouble? Contact us at human_robots@illpill.xyz and we'll get you sorted.

To reset your password:

1. Go to the sign-in page on our website.
   
2. Click 'Forgot Password' below the login fields.
   
3. Enter the email address associated with your account.
   
4. Check your inbox for a password reset email. Click the link in the email to set a new password.

If you don't receive the email within a few minutes, check your spam or promotions folder.

If you need additional help, contact Customer Service at human_robots@illpill.xyz or (646) 866-7977, Monday through Friday, 9:00 AM to 5:00 PM ET.

To create an iLLPiLL account:

1. Visit our homepage and click 'Create an Account' in the top right corner.
   
2. Enter your email address and create a password.
   
3. Confirm your account through the verification email we send you.
   

Once your account is set up, you'll be able to place orders, manage subscriptions, track shipments, save shipping and payment information, and access loyalty rewards.

You can also create an account during checkout, or use passwordless login (a one-time code sent to your email) without creating a password.

No. iLLPiLL does not store full credit card numbers on our systems. Payment processing is handled by [payment processor], a PCI DSS-compliant third-party payment provider that meets industry-standard security requirements for handling cardholder data.

When you save a payment method to your account for faster checkout or subscription billing, the card information is stored securely with our payment processor, not on iLLPiLL's servers. We store only the information necessary to identify the card (last four digits and expiration date) to display in your account.

For complete information on how we handle payment data and other personal information, see our Privacy Policy.

Yes. To update your shipping or billing address:

1. Sign in to your account at illpill.xyz/account.
   
2. Navigate to 'Address Book' in your account settings.
   
3. Add a new address, update an existing one, or change your default shipping or billing address.
   

Important: Any order that has already entered processing will ship to the address on file at the time of order placement. If you've placed an order and need to change the shipping address for that specific order, contact us at human_robots@illpill.xyz immediately. We'll do our best to update the address before the order ships, but cannot guarantee changes once an order is in processing.

For subscription orders, updating your address in your account will apply to all future subscription shipments, provided the change is made before the next scheduled order enters processing.

Our Customer Service team is available Monday through Friday, 9:00 AM to 5:00 PM ET, and can be reached by:

Email: human_robots@illpill.xyz
Phone: (646) 866-7977

We respond to email inquiries within one business day. For urgent questions during business hours, phone is the fastest response.